Live animals will be bagged and shipped in a styrofoam lined box with ice packs and insulation as needed. Our boxes are always marked "FRAGILE" & "LIVE AQUATICS". All purchases made after 11:59pm on Sunday will not ship until the following Tuesday. This is in place to give Gillywater Aquatics time to prep packaging and properly fast the axolotls for shipping. There will be NO exceptions to this rule.
During the summer months all axolotl purchases are marked "HOLD AT POST OFFICE FOR PICK UP" This is to ensure that they are not left outside in the heat. We do require you to pick them up within 24 hours of arrival at your local post office. This will begin June 1st and run through October 1st. If you want your axolotl purchase to be shipped directly to you during these times you must upgrade to the Express shipping option at checkout, someone will also need to present at delivery to sign for the package.
We offer free USPS 2-5 day Priority shipping on our live aquatics (which includes tracking information) to the continental US, legal states only. You will have the option of whether or not you would like to upgrade to Express overnight shipping (which according to USPS.com is 1-3 days) for an additional fee of $65.00 for 1 to 2 axolotls, $85.00 for 3 to 6 axolotls, and for orders of more than 6 please contact Gillywater Aquatics before finalizing your purchase. All shipping is done on Tuesdays for the safety of the live animals. IN OUR EXPERIENCE axolotls are capable of being in the mail for over 10 days without any negative effects. We do our best to ensure a speedy delivery but we have no control over the USPS and any delays they may come across. We fast our axolotls for at least 48 hours before shipping and include fresh water and a small amount of live plants to help with any ammonia. If you are uncomfortable with the shipping time for the free Priority we strongly advise upgrading to Express at check out.
Orders for non-living and plant items will be shipped free of charge by way of USPS either First Class or Priority depending on the weight and size of the order.
We do everything within our power to ensure that you receive your purchase in a timely and safe manner, however we have no control over the United States Postal Service. If there are any problems with your item please refer to our return policy page.
Axolotls are illegal in California, Maine, New Jersey, New Mexico, & Hawaii WE WILL NOT SHIP AXOLOTLS TO THESE STATES. If you are from one of these states and are interested in our other products please contact us at email@example.com.