Shipping Rules:​
* ALL shipping is done on Tuesdays ONLY. 
* All purchases made after 11:59PM Eastern Standard Time (EST) on Sunday will not ship on that coming Tuesday it will be held until the following Tuesday. This is in place to give Gillywater Aquatics & Exotics time to prep packaging and properly fast the animals for shipping. EXAMPLE: A purchase made at 11:47PM EST on Sunday will ship out 2 days later on Tuesday. Where as a purchase made on Monday at 3:19AM EST  will not ship until the following Tuesday 8 days later.
* We do not ship our live animals unless they have had at least 4 days of fasting.
* During the Summer months all live animal orders that opt to use our FREE Priority 3-5 days shipping will be marked "HOLD AT POST OFFICE FOR PICK UP". This is to ensure they are not left outside in the heat. This will begin June 1st and run through October 1st. If you want your order shipped directly to you during these times you must upgrade to the USPS Express shipping option at check out. 
* Gillywater Aquatics & Exotics will as of August 1st, 2024 charge $5.00 per week per live animal to hold orders for shipping. We will hold orders for up to 4 weeks, & you must purchase the hold at the same time as you place the order. You must purchase the correct number of holds for each week and each live animal that you purchase. This charge is NON-Refundable so be sure to purchase only the hold that you need.

* Gillywater Aquatics & Exotics will NOT hold any live animal or other product unless it is paid for in full.
* These Rules are in place for the animals safety and there will be NO EXCEPTIONS.
Shipping Process:
* Live animals will be bagged and shipped in a styrofoam lined box with ice packs and insulation as needed. Our boxes are always marked "FRAGILE LIVE AQUATICS" on all 4 sides with arrows indicating which way is up and on the top. 
* We offer FREE USPS 2-5 day Priority shipping on all of our items both live and other to the continental United States legal states only. This includes tracking information. 
* You will have the option to upgrade to USPS 1-3 days Express shipping at check out for an additional charge of $65.00 for 1-2 live animals, $85,00 for 3-6 live animals, and for orders over 6 please contact Gillywater Aquatics & Exotics before finalizing your order. 
* Gillywater Aquatics & Exotics does not guarantee the shipping time for Priority 2-5 days or Express 1-3 days shipping. These times are an estimate only, as we have no control over USPS and any delays that they might occur. We only guarantee that the animal that you purchased will be delivered alive. 
* A tracking number will be emailed to the email address that you provide with your purchase so be sure to give the correct email and also be sure to check the SPAM/JUNK folders as they sometimes end up going to those folders. 
* Orders for non-living and plant items will be shipped by way of USPS Ground Select or Priority depending on the size and weight of the order. 
Returns & DOA Policy:
* Gillywater Aquatics & Exotics does not except returns.
* Gillywater Aquatics & Exotics offers a 1 hour live delivery guarantee. If for any chance your live animal arrives DOA you need to contact us within that 1 hour with a clear picture or video of the animal in its ORIGINAL packaging. 
* Orders that are held at the post office for pick up must be picked up within 24 hours of arriving at your local post office and once picked up you will have 1 hour to contact Gillywater Aquatics & Exotics to report an issue.
* Be sure to put the correct address on your purchase. Gillywater Aquatics & Exotics is not responsible for replacing or refunding any order that is made with the an incorrect or incomplete address. If your purchase is delivered to the wrong address because you have given us the wrong address you will be responsible for figuring out how to get your items from where ever it was sent to.
* If you provide an incorrect or incomplete address or you do not pick up the package that is being held at the post office and the package is returned to us you will be responsible for paying for it to be shipped out for the second time. If the animal is DOA when it arrives back at Gillywater Aquatics & Exotics we will not refund or replace. 
* If you do not contact us within the 1 hour time frame the DOA policy is null and void. 
* If you do not pick up your order from the Post Office within the 24 hour time frame the DOA policy is null and void.
* We do everything within our power to ensure that you receive your purchase in a safe and timely manner, however we have no control over the United States Postal Service. In the event that USPS loses a package Gillywater Aquatics & Exotics will wait 30 days from the date of shipping to refund/replace the items.

* This policy is non-negotiable 
Cancellation Policy:
* As of August 1st, 2024 there will be a 25% restocking fee for any orders that are cancelled by the buyer. 

Axolotls are illegal in California, Maine, New Jersey, New Mexico, & Hawaii. WE WILL NOT SHIP AXOLOTLS TO THESE STATES. If you are from one of these states and are interested in our other products please contact us at gillywateraquatics@hotmail.com

*Updated 7/28/2024*