No Returns. We are not responsible for the axolotl once it is out of our care. If the axolotl is DOA you must take a CLEAR picture or video of it in the ORIGINAL bag and send it to us within one hour of it being delivered for a refund or replacement, No exceptions. Tracking will be provided. During the warmer months all axolotl purchases will be marked "HOLD AT POST OFFICE FOR PICK UP". You will have 24 hours to pick up your axolotl from the time it arrives at your post office according to the tracking information that will be provided. If it is not picked up within that 24 hour period no refund or replacement will be given for DOA's.